Refund Policy

This Refund Policy Describes When Refunds May Be Available And How Requests Are Evaluated. By Purchasing Any Service, You Agree To The Conditions And Process Described Below.

Refund Policy

Effective Date: February 12, 2026. This Policy Applies To Service Purchases Unless A Specific Offer States Otherwise.

  1. General Policy. Refund Eligibility Depends On Whether A Service Has Started Or Been Delivered. We Evaluate Requests In Good Faith Based On This Policy.
  2. Digital And Immediate Access. If Access To Digital Materials Is Granted Immediately, Refunds May Be Limited Once Access Begins. This Helps Prevent Misuse Of Downloadable Or Viewable Content.
  3. Coaching And Live Sessions. If Sessions Are Scheduled, Refunds May Depend On Time Remaining Before The Session Starts. Missed Sessions Without Notice May Not Be Refundable.
  4. Subscription Or Recurring Services. If A Subscription Is Offered, Charges Apply For The Current Billing Period. Cancellation Stops Future Billing But Does Not Automatically Refund Past Periods.
  5. Partial Use. If Part Of A Service Has Been Delivered, We May Offer A Partial Refund Based On Unused Components. The Amount May Reflect Time, Work Performed, Or Access Granted.
  6. Incorrect Purchase. If You Purchased The Wrong Service Tier, Contact Us Promptly So We Can Evaluate A Correction. We May Apply A Credit Or Exchange When Feasible.
  7. Technical Issues. If A Verified Technical Problem Prevents Access, We Will Attempt To Fix It First. If It Cannot Be Resolved Within A Reasonable Time, We May Provide A Refund Or Credit.
  8. Service Performance. If A Service Is Not Provided As Described, We Will Investigate And Offer A Remedy. Remedies May Include Replacement Sessions, Credits, Or Refunds.
  9. Chargebacks. If You Initiate A Chargeback Without Contacting Us First, Access May Be Suspended During Review. We Reserve The Right To Dispute Chargebacks That Violate This Process.
  10. Fraud Or Abuse. Refunds May Be Denied If We Detect Abuse, Repeated Refund Requests, Or Policy Evasion. We May Also Restrict Future Purchases In Such Cases.
  11. Time Window For Requests. Refund Requests Should Be Submitted Within A Reasonable Time From Purchase Or The Trigger Event. Delayed Requests May Be Harder To Verify And May Be Denied.
  12. Required Information. Provide Order Details, The Purchased Service Name, And A Clear Reason For The Request. We May Request Additional Details To Validate Eligibility.
  13. Verification. We May Verify Identity And Purchase Ownership Before Processing. This Protects Both The Customer And The Business From Unauthorized Requests.
  14. Processing Method. Approved Refunds Are Issued To The Original Payment Method When Possible. Timing May Vary Depending On The Payment Provider And Your Bank.
  15. Taxes And Fees. Taxes May Be Refunded Where Required Or Where They Were Collected In Error. Certain Processing Fees May Be Non-Refundable If Charged By Third Parties.
  16. Promotions And Discounts. If A Discount Was Applied, Refunds Are Calculated On The Discounted Amount Paid. Bonus Items Or Free Add-Ons May Affect Refund Eligibility.
  17. Bundles And Packages. Package Refunds May Be Prorated Based On Used Components. If Individual Elements Were Delivered, We May Deduct Their Value From The Refund.
  18. Rescheduling Instead Of Refund. In Some Cases, We May Offer A Reschedule Or Credit As A Faster Solution. You Can Accept The Alternative Or Request A Policy Review.
  19. Policy Changes. This Policy May Be Updated To Reflect Product Or Legal Changes. The Policy In Effect At The Time Of Purchase Generally Applies Unless Required Otherwise By Law.
  20. Contact. For Refund Requests, Use The Contact Information Listed On The Site. Include Your Order Identifier And A Short Summary So We Can Route Your Request.
Address: 2721 Santa Maria Way, Santa Maria, CA 93455
Phone: +1 (858) 399-8881
Email: info@mindpilot-education.com